hello4dPrivacy Policy
This page describes what we collect when you use hello4d and how we keep that data protected. When you create an account on hello4d, you provide a phone number and email address so we can verify your identity and process your deposits and withdrawals. We do not sell your information to third parties, and we encrypt all sensitive data in transit and at rest on our servers.
We collect data only for purposes outlined in this policy—account verification, transaction processing, fraud prevention, and legal compliance. You retain the right to access, correct, or delete your personal data subject to legal retention periods. If you have questions about how we handle your information, our support team can explain our practices in detail.
This policy is effective immediately and applies to all users on hello4d. We update it periodically to reflect operational changes; material changes are notified via email at least fourteen days before taking effect.
What data we collect on hello4d
When you open an account on hello4d, we collect your full name, phone number, email address, and government-issued ID number for identity verification. We use this information to confirm your identity before your first withdrawal and to prevent duplicate accounts. We also collect information about your deposits and withdrawals—payment method, transaction ID, timestamp, and amount—to process payouts and comply with anti-money-laundering regulations.
Our servers record your game activity—which markets you access, your betting history, settlement results, and win/loss outcomes—to maintain your account balance and settle disputes. We also log your IP address and device type when you connect to hello4d, which helps us detect unusual access patterns and prevent unauthorized logins. We do not collect your password in plain text; we hash it on our servers so we cannot read it ourselves.
- Identity verification
- We collect your ID number and phone to confirm you are who you claim and to prevent fraudulent account creation.
- Transaction records
- We log all deposits, withdrawals, and game activity to maintain your balance and settle disputes fairly.
- Device and IP data
- We record your IP address and device type to detect fraud and ensure account security.
- Payment processor data
- We retain payment method details (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) necessary to process your transactions.
How we use your data on hello4d
We use your personal data to verify your identity, process your deposits and withdrawals, and maintain your account. Your game activity data is used to settle markets accurately and to detect suspicious patterns that might indicate fraud or policy violation. We share transaction data with our payment processors (the banks and wallet providers you choose—mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment) so they can complete your transfers. We do not share your data with advertisers or third-party marketers.
If we detect unusual activity on your account—for example, rapid large deposits followed by immediate withdrawals, or betting patterns consistent with collusion—we may review your account and contact you to explain the flag. We use this review process to protect all users on hello4d and to comply with anti-money-laundering requirements. Your data may also be disclosed if required by law enforcement or court order; we notify you of such requests when legally permissible.
Data retention and deletion on hello4d
We retain your personal data for as long as your account is active and for a period thereafter to comply with legal and tax obligations. In Indonesia, anti-money-laundering regulations require us to retain transaction records for at least five years. Once this retention period expires, we delete your data unless we are legally required to keep it further.
You may request deletion of your account and associated data by contacting our support team. We will delete your profile and game history, but we retain transaction records as required by law. If you delete your account, you forfeit access to any remaining balance; we will process a withdrawal of your current balance to your registered payment method before deletion is complete.
Third-party processors and data sharing
We work with third-party service providers to operate hello4d. These include payment processors (banks and wallet providers), identity verification services, and hosting providers. All third-party processors sign data protection agreements committing them to the same confidentiality standards we maintain. We do not sell your data to these providers; we only share the minimum information necessary for them to provide their service.
For example, when you deposit via online payment, we share your phone number and transaction ID with e-wallet's system so they can process the transfer. When you withdraw to mobile banking, we share your bank account details and withdrawal amount with local payment's system. We do not share your government ID number or game history with payment processors unless required by law.
Cookies and tracking on hello4d
Our mobile app does not use tracking cookies, but our web platform may set cookies to store your login session and remember your preferences (such as language selection). These cookies are not shared with third parties and expire when you close your browser or log out. We do not use cookies to track your behavior across other websites.
We do not use analytics tools that track users across the internet. Our internal analytics measure only how many users log in, which games they access most, and which payment methods are popular—aggregate statistics without personal identifiers. This helps us improve our platform but does not identify individual users to third parties.
Security practices on hello4d
We encrypt all data in transit using HTTPS protocol and at rest using industry-standard encryption algorithms. Your password is hashed so we cannot read it. Access to your data is restricted to hello4d staff who need it to support your account; we use role-based access control so support staff cannot see other users' data. We conduct regular security audits and penetration testing to identify vulnerabilities before attackers can exploit them.
If we discover a security breach affecting user data, we notify all affected users via email within 24 hours and describe what data was exposed and what steps we are taking to remediate the issue. We do not delay notification to avoid liability; user safety is our priority.
Your rights on hello4d
You have the right to access all personal data we hold about you. You can request a copy of your data by contacting our support team; we will provide it in a readable format within 14 days. You have the right to correct inaccurate data—for example, if your phone number changed, you can update it in your account settings. You have the right to delete your account and associated profile data, subject to our retention obligations outlined above.
You have the right to object to certain uses of your data. For example, if we flag your account for fraud review and you disagree with our decision, you can request an appeal; we will have a senior operator review the flag independently. You also have the right to lodge a complaint with your local data protection authority if you believe we have violated your privacy rights.
International data transfers and jurisdiction
Our servers are located in multiple jurisdictions to ensure service reliability and performance. Your data may be transferred to and stored in countries outside Indonesia. However, we apply the same data protection standards regardless of server location. If you are in Jakarta, Surabaya, Bandung, Medan, or Semarang, your data may transit through secure international networks to reach our processing centers. We do not transfer your data to jurisdictions with weaker privacy protections than Indonesia's standards.
By using hello4d, you consent to this international transfer. If you do not consent, you should not create an account on our platform. Our services are available only where local law permits; users verify their own jurisdiction's data protection laws before using hello4d.
Contact and data subject requests
If you have questions about this privacy policy or want to exercise your rights (access, correction, deletion), contact our support team via in-app chat or email. We respond to all data subject requests within 14 business days. If you believe we have violated your privacy rights, you can file a complaint with our support team, and we will investigate within 30 days. If you remain unsatisfied, you may escalate to your local data protection authority.
We take privacy seriously because your trust is essential to hello4d's operation. We do not monetize your data; our revenue comes from game activity, not from selling information to advertisers. This alignment means we have every incentive to keep your data secure and confidential.